Peace of Mind & Faster Service
Get the jump on AV issues, save on labour and travel costs and enjoy better, faster service.
HelpDesk+ remotely monitors the health of your devices 24/7. If an issue is detected, we will be notified and a tech will log-in remotely to take a look. Many issues are resolved with reboots, firmware updates or security patches – and if we can fix the issue remotely in under 15 mins then the remote service is free.
With HelpDesk+ we can
- Detect and prevent issues and proactively provide outstanding remote troubleshooting and support.
- Alert you when issues arise and fix problems before you even know they exist.
- Advanced diagnostics and security updates for IP Cameras.
- Email us to learn more.
- Network Monitoring and Maintenance
- We monitor your device status and get real-time alerts when a new device joins your network. We automatically detect intruders and identify network security threats.
- Via remote log-in firmware updates can be deployed and many issues can be resolved without sending a technician to site.
- Periodically run security assessments.
- Deploy constant Wi-Fi background security updates of your Wi-Fi system to keep it secure.
- Violet App – View your network with Violet. Get immediate notification of devices joining your home system.
- Quickly Analyse Network Data
- Internet speed testing and route analysis.
- Monitor and report Wi-Fi signal levels, noise values and network history.
- Set internet speed test thresholds and notifications should your speed drop below a satisfactory level.
- Wi-Fi Access Point management and ability to make remote adds, moves and changes to Wi-Fi systems.
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