PEACE OF MIND AND FASTER SERVICE
Get the jump on AV issues, save on labour and travel costs and enjoy better, faster service.
HelpDesk+ remotely monitors the health of your devices 24/7. If an issue is detected, we will be notified and a tech will log-in remotely to take a look. Many issues are resolved with reboots, firmware updates or security patches – and if we can fix the issue remotely in under 15 mins then the remote service is free.
With Helpdesk+ we can
- Detect and prevent issues and proactively provide outstanding remote troubleshooting and support.
- Alert you when issues arise and fix problems before you even know they exist.
- Advanced diagnostics and security updates for IP Cameras.
- Email us to learn more.
Subscription Features
- Network Monitoring and Maintenance
- We monitor your device status and get real-time alerts when a new device joins your network. We automatically detect intruders and identify network security threats.
- Via remote log-in firmware updates can be deployed and many issues can be resolved without sending a technician to site.
- Periodically run security assessments.
- Deploy constant Wi-Fi background security updates of your Wi-Fi system to keep it secure.
- Violet App – View your network with Violet. Get immediate notification of devices joining your home system.
Quickly Analyse Network Data
- Internet speed testing and route analysis.
- Monitor and report Wi-Fi signal levels, noise values and network history.
- Set internet speed test thresholds and notifications should your speed drop below a satisfactory level.
- Wi-Fi Access Point management and ability to make remote adds, moves and changes to Wi-Fi systems.
- Detect and Prevent Issues Proactively
- Outstanding troubleshooting and support through remote connection to your network.
- Alert when issues arise and fix problems before you even know they exist.
Resolve Problems Immediately
- Remote management and reset Power Distribution Units (PDUs) and Smart Power Plugs.
- Advanced diagnostics for security cameras, including performance checks, config editing, output testing and restarts.
Normally $1999 p/a, HelpDesk+ is on sale now. Click here to get your monitoring software installed and first years subscription for just $999 p/a.
For around the cost of 2-3 service calls you will jump the queue, enjoy better service and faster resolutions all year, without the cost of a truck roll.
For further information speak to one of our friendly consultants by phoning 09 377 3778 or email service@aa.net.nz