Commercial AV Service and Support Technician
Full time, Auckland based
Vehicle, mobile phone, laptop supplied
We are looking for a Support Technician to assist our clients with their AV and UC meeting-room technology, ensuring they have a seamless experience.
If you are an experienced AV support tech, or if you have been in an IT support role and have good technical understanding of electronic equipment and looking to expand your skills into more office technology than just computers then this is the perfect role for you.
As a Support Tech you will be responsible for presentation, video conferencing, control and networking systems and some lighting control interface equipment on client sites.
You’ll respond to queries and provide support, and monitor, manage and update the ticketing system. You will run preventative maintenance equipment checks, login to incidents, update, investigate, assign appropriately, and fix or escalate the issue.
You will be supported by the operations team, the Service Level BDM, and Solutions Architect.
You will be working with products such as Polycom, Crestron, Logitech, London BLU DSPs, Shure microphones, QSYS DSP and cameras, Sharp and LG displays AMX, Lutron, Domotz and Cisco, understanding what they do, identifying what is not working and solving problems.
You will be:
- Technically savvy and be able to think through technical issues in a logical manner to trouble shoot,
- Customer service focused and have tidy personal presentation,
- Able to work autonomously and be able to prioritise issues and assist people in a diplomatic way.
You will work multiple sites and so a clean manual driver’s license is required.
Apply today by sending your covering letter and CV to alex@aa.net.nz
Simplify Life.