Homeowners
Enhance your Joy and minimise service costs
Smart homes are fantastic when everything is working correctly. Helpdesk+ ensures any equipment issues are spotted and dealt with soon as they occur – not when you find something amiss – usually at the start of the rugby final.
Using Helpdesk+ our support team can remotely log into your system and perform reboots, firmware updates and security patches etc.
Remote support is faster, there is no waiting for a tech to drive to site, nor are you paying for them to sit in traffic to get there.
Primary Benefits:
- Less Hassles – issues are sorted by our team before you even know they exist
- Less Cost – service costs are reduced by around 60%
- Faster Response – help can be given immediately
- Better Uptime – ensure systems are up and running 24/7
- Better Security – Critical patches can be done as needed, not “on the next visit”
Business Owners
Improve staff satisfaction and system uptime with your AV & IT Systems
Our Support Agreements are a proactive approach to keeping your systems running at optimal performance and undertaking preventative maintenance so that your staff experience simple-to-use, reliable office technology that enhances communication and increases efficiency.
We offer a number of different types of Support Agreements to suit different organisations. These agreements can be customised to your needs, and our standard offerings can be mixed and matched as appropriate to your business.
Primary Benefits of a Support Agreement
- Less Hassles – issues are sorted by our team before you even know they exist
- Less Cost – service costs are reduced by around 60%
- Faster Response – help can be given immediately
- Better Uptime – ensure systems are up and running 24/7
- Better Security – Critical patches can be done as needed, not “on the next visit”
Some of our types of Support Agreements are listed below. Please call our Support Manager, Alec Goldman on 021 947 366 or email alec@aa.net.nz to talk about how a Support Agreement might be customised to meet the needs of your business.
Section 3
TYPES OF SUPPORT AGREEMENTS
Post Installation Support
Basic post installation user training (how many hours?)
1 hour of telephone support.
Equipment replacement under the manufacturer’s warranty.
Also suitable for Residential Clients?
Ongoing Maintenance
Basic/Economical agreement
Quarterly or bi-annual site visits to check AA supplied equipment and carry out full systems check.
Free cable or bulb replacement add-on available.
Also suitable for Residential Clients
Preventive Maintenance
Comprehensive agreement, similar to Ongoing Maintenance, but with higher frequency (monthly) visits, and;
We hold in stock the most vulnerable spares/consumables (e.g., laptop and microphone cables, projector bulbs and filters) to ensure fast fix in case of faults.
Max repair time 48 hours.
Includes free firmware updates.
Critical response
Monthly preventative maintenance, on-site checks, firmware updates.
Max repair time 4 hours.
24/7 phone support.
Includes spare parts/consumables and replacement equipment (e.g., projectors, amplifiers, laptops).
Optional add-on: On-Site concierge
On-Site Concierge
Full or part time AV technician located on-site to carry out regular systems checks, preventative maintenance, and offer staff training and technical support.
ADD-ONs
Telephone / Online support Add-On
Can be included as part of any level service agreement.
Online Monitoring Add-On
Either fully automated or operator controlled.
Our support team can remotely log into the system, and perform reboots, firmware updates and security patches and keep your systems running, often without a truck-roll.
Also suitable for Residential clients.
Staff/Client Training Add-On
Regular or ad-hoc
Also suitable for Residential clients
Equipment Replacement Add-On
On paid/contract or insurance basis (not sure what this means)
On-site visits Add-On