Support for Business and Home Owners
We are here for you. Our friendly support team is available to help with proactive maintenance, troubleshooting, training and in-person or online/on-phone support when you need it. We have a highly-skilled team of technicians, and we will quickly deploy the best tech to assist with your system.
Automation Associates prides it’s self on offering tailored solutions to meet the unique needs of our both our residential and commercial clients. As each of our clients systems are customised specifically for them, we understand that a ‘cookie cutter’ approach to support, does not in fact, cut it!
Support Agreements are a proactive approach to keeping your systems running at optimal performance and undertaking preventative maintenance so that you experience simple-to-use, reliable technology that simplifies your life at home or at the office.
We offer a number of different types of Support Agreements to suit different organisations, which can be customised to your needs. Our standard offerings can be mixed, matched and tweaked as appropriate for your business.
We also offer a remote monitoring service for residential clients that alerts us of any equipment issues as soon as they occur.
Primary Benefits of a Support Agreement
- Less Hassles – issues are sorted by our team often before you are aware of them
- Less Cost – service costs are reduced by around 60%
- Faster Response – priority assistance can can be given immediately
- Better Uptime/Less downtime – ensure systems are up and running 24/7
- Better Security – Critical patches can be done as needed, not “on the next visit”
Support for Business Owners
A support agreement is the fence at the top of the cliff – not the ambulance at the bottom.
We offer different types and levels of support to companies of all sizes. Our flexible approach to customising the perfect support package to suit the needs of your business ensures that not only do you get the perfect level of assistance and response, but that you don’t end up paying more than you need to.
Our types of support agreements range from Basic Post Installation support, to Core Ongoing Maintenance, Preventative Maintenance, Critical Response and On-Site Concierge.
These packages can be tailored with our standard add-ons, which include Telephone/Online Support, Online Monitoring, Training (and Training Refreshers), Equipment Replacement and On-Site Visits. Further customisations, such as setting priority response times and spares levels, can be made to meet the unique needs of your business. And, as one of our priority clients, we are happy to provide you with emergency loan equipment.
You can rely on us as your single point of contact for anything AV related.
To learn more please contact our Support Manager, Kyle Foley on 021 947 307 or email kyle@aa.net.nz to talk about how a Support Agreement might be customised to meet the needs of your business.
Interested in learning more about why preventative maintenance is important – read our blog here.
Support for Homeowners
Remote monitoring. It sounds a bit ‘big brother-ish’, right? In reality, this clever box plugs into your networked equipment and continuously checks the ‘health’ of your systems. If any of your equipment goes offline, or needs a firmware update, a message is sent to our Monitoring Desk alerting us that action is required.
Say, for example, your SkyTV goes down on Friday. You’d planned to watch the big game at 4am on Saturday. We would be alerted to this, and be able to deploy a patch on Friday – rather than you finding the problem just as the game was about to begin.
We call this Remote Monitoring ‘Helpdesk+’. It ensures any equipment issues are spotted and dealt with soon as they occur – not when you find something amiss. Using Helpdesk+ our support team can remotely log into your system and perform reboots, firmware updates and security patches etc.
Remote support is faster and more cost effective – there is no waiting for a tech to drive to site, nor are you paying for them to sit in traffic to get there.
Here is an example of one of the types of notifications you might get from us:
Helpdesk notification example
If you are interested in learning more about Helpdesk+ give our friendly Support Manager, Kyle Foley a call on 021 947 307 or email kyle@aa.net.nz to chat about whether this solution is right for you.
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